Examples of bank disputes

We prevented the following bank dispute from ending up in the Courts which is not only an expensive option but more critically the outcome is uncertain.  It is a fact that a high percentage of consumers lose against the banks due to lack of funds and other reasons.  In the following examples, settlements were negotiated that were amicable to both parties that certainly prevented insurmountable legal costs, loss of time and stress to family.  In addition, certain critical issues were documented that the consumer could revisit at a later date.

A. Customer receives a Demand to repay debt in full

EXAMPLE: Customer receives a demand requesting full repayment of all debts within 30 days or failure to pay in full will result in commencement of legal action. Dispute Assist has successfully helped many customers to avoid legal action and resolve the dispute with their bank and regularly receives referrals from solicitors and accountants with customers in this situation.

RESOLUTION: Dispute Assist can act as your agent and handle all communications on your behalf with the bank and other parties. Dispute Assist has been successful in resolving these types of bank disputes by tailoring a solution depending on each individual’s circumstance and provide assistance to help customers find an acceptable solution to resolve their bank dispute. For example:

• Obtain a STAY/PREVENT any proposed legal action.
• Negotiate compensation for any wrong doing on the banks part.
• Obtain time to enable the customer’s situation to improve, obtain refinance, reduction in debt, or obtain an orderly private sale etc.
• Provide assistance to customers in regard to what is acceptable to resolve their bank dispute.

B. Customers unable to make loan repayments

EXAMPLE: Customer is unable to make loan repayments either from the commencement of the loan or due to unforeseen circumstances.

RESOLUTION: Dispute Assist has helped many clients experiencing difficulty in maintaining their loan repayments.  Dispute Assist can act as your agent and handle all communications on your behalf with the bank and other parties.

Dispute Assist has been successful in resolving these types of bank disputes by tailoring a solution depending on each individual’s circumstance and provide assistance to customers in regard to what is acceptable to resolve their bank dispute. For example:

• Obtain a STAY/PREVENT any proposed legal action.
• Negotiate a reduction in debt.
• Negotiating to reduce interest rate providing for a reduction in repayment.
• Capitalisation of arrears.
• Moratorium for a period of time.
• Obtain more time to enable the customer’s situation to improve, or to obtain refinance, or reduction in debt, or obtain orderly private sale etc.

C. Freezing Accounts, issuing demand

EXAMPLE: The bank froze the customer’s working cheque account without notice and simultaneously entered discussions to restructure the customer loans whilst simultaneously issuing demands for repayment of debt in full and a letter to vacate the property advising the customer that legal action had commenced when in fact it had not commenced legal action.

RESOLUTION:  Dispute Assist successfully negotiated between the bank and the customer to resolve the issues in dispute and obtained a reduction in the customer’s debt. Dispute Assist acted as the agent and handled all communications between the bank and other parties. Dispute Assist attended to research and completion of outline of the issues in dispute, attended to conciliation and pre-conciliation documentation, provided assistance in assessing acceptable resolve of the issues in dispute, negotiate settlement, negotiations for preparation and amendment of final deed of agreement.

D. Bank mistakes

EXAMPLE: Dispute Assist has successfully negotiated to resolve many different types of mistakes caused by banks including:

• Failing to close loan accounts that were subsequently drawn upon by the customer.
• Providing loans that customers cannot repay.
• Failing to help customers in difficulty.
• Bank officers fabricating information on loan applications.
• Bank improperly obtaining guarantees.
• Repossession of car when repayments had been made.
• Failing to pay customer as per advertised promotion.

RESOLUTION:  Dispute Assist acted as the agent and handled all communications with the bank and other parties. Dispute Assist successfully resolved these types of bank disputes by tailoring a solution depending on each individual’s circumstance and provide assistance to customers in regard to what is acceptable to resolve their bank dispute.

Dispute Assist has successfully assisted customers for example:

• Obtain a reduction in debt, moratorium for a period of time, obtain more time to enable the customer’s situation to improve, to obtain refinance, or capitalise arrears, or obtain orderly private sale etc.

E. Customers unable to navigate through Ombudsman process

EXAMPLE: Dispute Assist has successfully assisted many customers who were unable to deal with the Ombudsman process. Dispute Assist acted as the agent on the customers behalf and handled all communications with the Ombudsman, the bank and other parties.

RESOLUTION:  Dispute Assist has successfully assisted customers for example:

• The Ombudsman has closed complaints and Dispute Assist has been successful in reopening the bank complaint and resolving the bank dispute.
• Research customers file and compile report of all issues in dispute.
• Correspond on customer’s behalf with Ombudsman regarding losses, jurisdiction, responding to banks correspondence and evidencing issues in dispute etc.
• Provide assistance to customers in regard to what is acceptable to resolve their bank dispute.
• Negotiate increase in settlement directly with bank.

F. Working with your solicitor regarding your bank dispute and or legal action

RESOLUTION: Dispute Assist has successfully assisted solicitors and their clients for example:

• Provide assistance with discovery, in particular what internal documents must be discovered.
• Provide assistance in corresponding with banks.
• Successfully negotiating settlement for matters that are in court or have reached a stale mate.

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