The Next Step for You

Provide us the facts about your banking complaint.

STEP 1 - Detail Your Dispute

  • Explain how your banking problem arose
  • Detail all the facts
  • List what you wish to accomplish
  • Consider and list how much time and finances you are prepared to expend on your banking problem
  • Keep all information short, concise and in point form. Do not prepare great detail at this stage

 

STEP 2 - Contact Dispute Assist

Send us the facts of your banking complaint.

You can forward your enquiry to us from the Contact Page. Email is the preferred method. Alternatively you can complete the printed form and send it to us by post.

 

STEP 3 - Cost

Your bank complaint will be directed to one of our specialist staff with experience in banking complaints. They will liaise with you and may request further information or may seek to discuss your matter in more detail.

Prior to commencing work on your matter, we will negotiate our fee with you. See our cost page.