Resolving Bank Disputes for Over 15 Years

Ombudsman Bank Complaints – Testimonial – Paul

NSW

Ombudsman Bank Complaints – Testimonial – Paul

My advice to anyone who wishes to lodge a complaint to the Ombudsman for bank complaints or their bank, is that they should contact Dispute Assist prior to doing this as their knowledge and help is vital if you wish to achieve a better outcome.

I wanted to let you know how grateful I am for the assistance and direction you provided with my loan dispute.  Taking on a major international bank was no easy task and your supportive discussions clarified the way forward and made me acutely aware of the factual material I required to prove my case.

At times I was frustrated with the lack of response from the bank’s internal complaints department and then the Ombudsman for bank complaints. You motivated me to continually persist and after more than two years I was advised last week that the finding was in my favor.

Thank you for your guidance and encouragement that has resulted in a very satisfying outcome.  My advice to anyone who wishes to lodge a complaint to the Ombudsman for Bank Complaints or their bank, is that they should contact Dispute Assist prior to doing this as their knowledge and help is vital if you wish to achieve a better outcome.

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