Resolving Bank Disputes for Over 15 Years

  • Australian Financial Complaints Authority - AFCA

    Wendy Murray

    Senior Manager
  • Bruce Ford


Dispute Assist is as a boutique company with specialists that are dedicated to examining and resolving bank disputes.  We have been providing dispute resolution for consumers with bank disputes for over 15 years.

Our Aim

First and foremost we focus on resolve of your matter in a cost effective manner.  We believe strongly in helping the little guy to level the playing field – we fight for you, fairness and cost effective better outcomes. We deal with the bank and others on your behalf taking the pressure off you enabling you to concentrate on what you do best.  We keep you informed at every stage and help you to navigate your matter from a global perspective.

We are not funded by any banks and we are independent of the banks and the Financial Ombudsman Service.  We cannot be compromised.

We have a unique knowledge of internal banking procedures that allows us to assist you and/or your lawyer to thoroughly assess your matter. We have highly skilled knowledge of the Banks internal accounting systems which enables us to provide evaluation and unique insight into the way your bank is treating you and your bank account.

Our Staff

Our success is built on its principals, Bruce Ford and Wendy Murray who have collectively over 30 years unique experience, specialising and dealing with and resolving bank disputes. Our staff have previously worked for a major Australian Bank and have worked with lawyers all over Australia.   Our success rate is second to none.

We provide dedicated personal service and remain committed from the start to the finish of your matter.  We understand the anxiety our customers are experiencing and provide clear options to help you navigate your bank dispute to a better outcome.

Bruce Ford and Wendy Murray are recognised Australia wide for their efforts and expertise in assisting people with bank disputes and have instigated a Senate Inquiry into banking that resulted in banks changing their practices for the betterment of all Australian banking customers. The Senate Committee acknowledged our work and the findings of the Inquiry generated changes to the Code of Banking Practice. In addition details are noted in the Financial Ombudsman Services Bulletins and our submissions are referred to in the law reference book – Banking Law in Australia. We have also provided extensive research and case studies to the ACCC, ASIC and APRA.

Our Customers

Dispute Assist has assisted a variety of business and individual customers from many fields including:

  • Beef, sheep, dairy, and crop farmers.   
  • Transport
  • Solicitors
  • Builders
  • Real Estates
  • Supermarkets
  • Property investors/developers
  • Personal banking including home loans and investment loans etc

We remain dedicated to bringing our customers bank disputes to a resolve so you can get on with your business and your life as outlined by many of you in our testimonials.

Take The Next Step to resolving your dispute today