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Reminder, if you have a bank dispute that was previously outside the Australian Financial Complaints Authority - AFCA - (banking ombudsman) time limits, the Australian Financial Complaints Authority - AFCA - are now accepting complaints back as far as 1 January 2008 (restrictions apply). WE CAN HELP YOU with your…

If you have a bank dispute that you thought was too old to lodge with AFCA and if you were awarded compensation and didn't receive it - GOOD NEWS. From 1 July 2019, AFCA will be taking complaints dating back to 1 January 2008 which AFCA, its predecessor schemes, courts…

Have you experienced electronic funds transfer fraud or lost money by paying to an incorrect account number???? Come on Commonwealth Bank, Westpac Bank, ANZ Bank , National Australia Bank, Macquarie Bank , ING Bank, BOQ and others, we need changes to EFT payments to protect people from fraud!!! This ABC…

What are your thoughts about the Banking Royal Commission Final Report?? We have all heard about the banks misconduct but what about compensation for the customers who suffered as a result? Well its more of the same - "we [bank] have reviewed your matter and we stand by our decision"…

FOS - more questions over the Financial Ombudsman The FOS is exposed for more bad behavior. It is one thing that the banks are up to their necks in unacceptable behavior, it is quite another when you cannot rely on the Financial Ombudsman who is meant to provide justice to…

Financial Ombudsman - It is a sign of the times when we have to record our telephone conversations with the Financial Ombudsman to protect ourselves and our clients.  Read the story in The Australian below: Regulators’ culture in question - by Richard Gluyas Poor culture in large corporations has never…

Did your mortgage broker procure a loan for you that is in your best interests?  The banking royal commission revealed yesterday that an internal Commonwealth Bank report, showed that loans originated through mortgage brokers were riskier, bigger, lasted longer and ended up costing customers more. The CBA told the Commission…

The Royal Commission into banking is revealing what we have been seeing for decades - false information on loan applications.  Read ABC's update below:   Banking royal commission: Whistleblower alleges cash for loans bribery ring at NAB By finance reporter Sue Lannin The banking royal commission has heard sensational allegations…

If you are worried about retribution for making a submission to the Royal Commission into Banking, the big 4 banks have agreed not to sue any victims or current or former employees who breach non-disclosure agreements or confidentiality clauses.  Suncorp and Bendigo Bank have matched the promise not to sue…

Dispute Assist exposes NAB for concerns about unconscionable conduct. See the ABC 7.30 Report where Dispute Assists, Mr Bruce Ford says the National Australia Bank "has been prosecuted four times previously. This is the fifth time now that the bank is under scrutiny" for "unconscionable conduct". Transcript: KERRY O'BRIEN: As…

Ombudsman Bank Complaints - Ombudsman exposed preparing inaccurate file notes. Dispute Assist exposed the Financial Ombudsman Service for preparing inaccurate file notes on ABC 7.30 Report - "Calls for Financial Ombudsman to be disbanded after discovery of inaccurate file notes". How can anyone trust the Financial Ombudsman Service after this…

See ABC 7.30 Report where Dispute Assists, Mr Bruce Ford says "Responsible lending is pretty much an oxymoron at the moment. We're seeing dodgy valuations, fabricated loan applications, fabricated incomes, fabricated asset and liability statements. It's across the board." Transcript: "Whistleblower claims widespread loan fraud".  LEIGH SALES, PRESENTER: Accusations of…

Dispute Assists, Mr Bruce Ford's email to then Minister Ian Macdonald office reveals that his office "was advised five years ago that Grant Edmonds had been the subject of an internal Commonwealth Bank investigation into fraudulent conduct at the bank." The program reveals that "Edmonds is a man described in…

The Commonwealth Bank of Australia's internal investigation acknowledged "the bank could be facing rather large and embarrassing claims of fraud". See ABC 7.30 Report where Dispute Assists, Mr Bruce Ford says "Staff were actually instructed to make up the numbers on loan applications and use fictitious amount on loan applications and…

(Journalist): "In the following months, Ford and Murray [of Dispute Assist] discovered a publicly little-known bank practice know as "shadow ledgers…" Click here to read full transcript If you need help with a bank dispute, give us a call and Take The Next Step to resolving your dispute today  

Do you know anyone who wants to make a submission to the Banking Royal Commission? The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry starts February 2018. Anyone can make a submission. We can help you to make a submission or you can make a submission…

Banks Complaints - Data Banks Collect About You Would you like to know what your bank really thinks about you???? Macquarie Bank is starting a trial giving customers access to data it collects about them. I think this would be a good thing and all banks should do the same.…

For those who want to read the Government appointed panels interim report into "Review of the Financial System External Dispute Resolution and complaints framework" - click on the link below: A summary of some of the recommendations are as follows: A single scheme to replace FOS and CIO, to be…

The Ombudsman Services - Government Review of the Financial System EDR Read the Financial Reviews story below about the Governments Interim Report into review of EDR system recommending to roll the existing ombudsman schemes into one in preference to creating a tribunal as suggested by the Prime Minister:   Ian…

Complaints about Banks - the Government's bank inquiry recommends that a Banking and Financial Sector Tribunal be set up by July 1, 2017. See the latest from the Sydney Morning Herald: Banks, consumer groups critical of bank inquiry recommendations By: Georgia Wilkins It was supposed to be Prime Minister Malcolm Turnbull's…

Problem Bank - Charging for services not provided and bad practices may have contributed to the systemic failures, read the full story or click on the link below:   ASIC report highlights a deep cultural problem in Australia's Banks by The Conversation In it’s latest report, the Australian Securities &…

Services ombudsman - Can the public trust the Financial Ombudsman Service asks Dispute Assist? Claims of misconduct have led to the Government reviewing FOS and other schemes. Nick Xenophon calls for FOS to be disbanded entirely and to replace it with a government body. Read the full story or click…

Financial Services Ombudsman Australia - See Senators asking questions to ASIC about Dispute Assists submission to a parliamentary inquiry that the Financial Ombudsman Service made misleading file notes and who investigates the Financial Ombudsman Service in cases such as this.  The answer - apparently the Financial Ombudsman service investigates itself!!!!!…

Bank Problem - Read the Impairment of Customer Loans Report from the Parliamentary Joint Committee on Corporations and Financial Services, and see Philip Ruddock comments just click on the links below: http://www.aph.gov.au/Parliamentary_Business/Committees/Joint/Corporations_and_Financial_Services/customer_loans/Report Ian Narev, CBA/Bankwest unconscionable: The Hon. Philip Ruddock MP 5th May 2016 https://www.youtube.com/watch?v=YZMSwNAlSFM&sns=em If you have a bank…